Terms & conditions
Last Updated: September 2026
Welcome to Royal Bazar Market (RBM). These Terms & Conditions govern your access to and use of the Royal Bazar Market website, online store, products, services, ordering channels, and related customer services.
Royal Bazar Market is a Pakistan-based online retailer offering perfumes, attars, perfume testers, oud specialties, body mists, body sprays, cosmetics, watches, and a growing range of fashion and lifestyle accessories.
By accessing our website, creating or placing an order, communicating with us regarding a purchase, or purchasing products from Royal Bazar Market, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with our applicable Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Exchange Policy. If you do not agree with these terms, please do not use our website or place an order.
1. About Royal Bazar Market
Royal Bazar Market (RBM) operates as an online retail business in Pakistan. Our product range may include perfumes, attars, perfume testers, oud specialties, body mists, body sprays, cosmetics and personal-care products, watches and sports watches, rings, fashion accessories, lifestyle accessories, and other products added to our catalog from time to time.
Product categories, availability, pricing, packaging, promotions, and specifications may change as our business develops.
2. Acceptance of Terms
By using the Royal Bazar Market website or purchasing from us, you agree to comply with these Terms & Conditions and all policies applicable to your transaction. Your use of our website constitutes acceptance of the version of these Terms & Conditions applicable at that time.
Where a specific product, promotion, service, or offer has additional terms, those additional terms may also apply.
3. Eligibility to Place an Order
Customers placing an order should be legally capable of entering into a purchase transaction or should be acting with the authorization of an appropriate parent, guardian, business, or responsible person where required.
Customers are responsible for ensuring that the information supplied during an order is accurate. Royal Bazar Market reserves the right to request reasonable order verification before accepting or dispatching an order.
4. Customer Information
When placing an order, customers may be required to provide their full name, mobile number, email address, delivery address, city and area, order details, payment information where applicable, and other information reasonably necessary to process the order.
Customers are responsible for providing accurate and current information. Incorrect or incomplete information may result in order delays, unsuccessful delivery, cancellation, or additional courier charges. Personal information is handled according to our separate Privacy Policy.
5. Product Information
Royal Bazar Market aims to provide clear and reasonably accurate product descriptions. Product information may include product name, category, size or volume, fragrance profile, notes, materials, color, features, images, usage information, pricing, and availability.
Minor differences may occur due to manufacturing batches, supplier changes, packaging updates, photography, lighting, device displays, or other reasonable factors.
6. Product Images
Product photographs and promotional images are intended to provide a reasonable visual representation of the products. Actual appearance may vary slightly due to screen settings, display brightness, lighting, photography, packaging revisions, bottle or box batches, supplier updates, or color reproduction.
Minor visual differences that do not materially change the product, quantity, or functionality do not necessarily mean that an incorrect or defective product has been supplied.
7. Fragrance Products
Royal Bazar Market sells fragrance-related products including perfumes, attars, testers, oud products, body mists, and body sprays. Fragrance experience is subjective and may vary between individuals.
Factors affecting fragrance perception and performance can include skin chemistry, skin type, weather, temperature, humidity, application method, number of sprays, clothing versus skin application, storage conditions, and individual scent perception.
Statements regarding fragrance performance, lasting, projection, or sillage should generally be understood as product guidance or expected performance rather than an identical guarantee for every individual.
8. Inspired Fragrances & Product References
Where Royal Bazar Market describes a fragrance as “inspired by,” “impression of,” or otherwise references a fragrance style, such wording is intended to help customers understand the general fragrance direction, scent family, or inspiration.
Unless expressly stated otherwise, an inspired fragrance should not be understood as the original designer fragrance. Third-party trademarks, fragrance names, or brand references, where used for descriptive or comparative identification, remain the property of their respective owners.
Royal Bazar Market's own product names, packaging, and branding are presented as Royal Bazar Market products where applicable.
9. Product Availability
All products are subject to availability. Adding a product to a cart, wishlist, or checkout process does not necessarily reserve stock until the order has been successfully confirmed and accepted.
If a product becomes unavailable after an order is submitted, Royal Bazar Market may contact the customer, offer an available alternative, adjust the order with customer agreement, cancel the unavailable item, or provide an appropriate resolution where payment has already been received.
10. Prices
Product prices are displayed or communicated in Pakistani Rupees (PKR) unless otherwise stated.
Royal Bazar Market may update product prices from time to time due to supplier costs, product costs, packaging costs, market conditions, promotions, taxes or charges where applicable, or business pricing decisions. A future price change does not normally alter a previously completed purchase.
11. Pricing Errors
Despite reasonable efforts, a product may occasionally be displayed or communicated with an incorrect price because of a technical, typographical, administrative, or system error.
Where an obvious pricing error occurs, Royal Bazar Market may contact the customer before fulfillment. We may cancel or correct an order affected by a genuine pricing error before completion and, where applicable, refund any amount already paid for the affected item.
12. Promotions & Discounts
Royal Bazar Market may offer promotional prices, discount codes, bundle discounts, free shipping offers, seasonal promotions, limited-time offers, or gift promotions.
Each promotion may be subject to specific eligibility requirements, dates, product restrictions, minimum order values, usage limits, or other conditions. Promotions cannot necessarily be combined unless expressly permitted.
13. Orders
Submitting an order represents a customer's request to purchase the selected products. Royal Bazar Market may verify an order before acceptance or dispatch.
An order may be placed on hold or cancelled where there is a reasonable issue involving product availability, incorrect pricing, incomplete customer information, unverifiable contact information, suspected fraudulent activity, payment failure, courier limitations, repeated COD refusal, or other legitimate operational circumstances.
14. Order Confirmation
An automated website notification, WhatsApp message, email, or order number may confirm that an order request has been received. Royal Bazar Market may still perform reasonable verification before dispatch.
Where necessary, our team may contact the customer to confirm the order, delivery address, product selection, quantity, or payment information.
15. Order Cancellation
Customers who wish to cancel an order should contact Royal Bazar Market as soon as possible. Cancellation may generally be possible while an order has not yet been processed or dispatched.
Once the parcel has been handed over to the courier, cancellation may no longer be possible and the applicable Shipping, Return, or other policy may apply.
16. Payment Methods
Available payment methods may vary and can include, where offered, Cash on Delivery (COD), bank transfer, mobile wallet, online payment methods, or other payment channels approved by Royal Bazar Market. Royal Bazar Market may add, remove, or modify payment options.
17. Cash on Delivery
Where Cash on Delivery (COD) is available, customers are expected to place orders genuinely and remain reasonably available to receive confirmed parcels.
Repeated refusal of confirmed COD orders may result in Royal Bazar Market requiring advance delivery charges, partial advance payment, full advance payment, or additional verification for future orders.
18. Payment Security
Customers should use only payment details and channels officially communicated by Royal Bazar Market.
Royal Bazar Market will never require your ATM PIN, debit/credit card PIN, online banking password, mobile-wallet password, or OTP to process an order, refund, return, exchange, or delivery. Customers should immediately disregard suspicious requests for such information.
19. Shipping & Delivery
Orders are shipped according to our separate Shipping & Delivery Policy. Delivery availability, charges, tracking, courier services, delivery attempts, remote-area service, COD availability, and estimated delivery times are governed by that policy.
Applicable delivery/courier charges are generally payable by the customer unless a specific promotion states otherwise.
20. Delivery Timeframes
Any delivery date or timeframe displayed or communicated is generally an estimate rather than an absolute guarantee.
Delivery may be affected by courier operations, weather, public holidays, road conditions, security situations, remote locations, seasonal demand, or other circumstances beyond Royal Bazar Market's reasonable control.
21. Delivery Address Responsibility
Customers are responsible for providing a complete and accurate delivery address and active contact number. Royal Bazar Market may not be responsible for delays, failed deliveries, or additional courier costs resulting from inaccurate information provided by the customer.
22. Parcel Inspection & Unboxing
Customers are encouraged to inspect the external condition of their parcel when it arrives.
For orders containing fragile or personal-use products, including perfumes, attars, testers, cosmetics, and watches, customers are strongly encouraged to record a continuous unboxing video. This evidence may help verify claims involving damaged products, broken products, leakage, missing items, incorrect items, or parcel tampering.
23. Returns & Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Under the current policy, the eligible return period is 7 days from delivery, and approved refund processing is within 15 days after the eligible returned product has been received, inspected, and approved.
For a standard eligible customer-requested return, the customer bears the applicable delivery/courier charges only, subject to the full policy.
24. Exchanges
Product exchanges are governed separately by the Royal Bazar Market Exchange Policy. Eligible products generally have a 7-day exchange period, subject to product condition, category restrictions, stock availability, price differences, and other applicable exchange requirements.
For a standard customer-requested exchange, applicable delivery/courier charges are borne by the customer.
25. Opened & Used Fragrances
Opened or used fragrance products generally cannot be returned or exchanged solely because the customer dislikes the fragrance, it differs from expectations, lasting differs, projection or sillage differs, the scent behaves differently on skin, or the customer changes their mind after using it.
This applies to perfumes, attars, testers, oud products, body mists, and body sprays, subject to our applicable policies. Genuine verified defects or delivery-related damage may be reviewed separately.
26. Cosmetics & Personal-Care Products
Due to hygiene, safety, and quality-control considerations, opened or used cosmetics and personal-care products may be restricted from return or exchange.
Customers should review available shade, size, quantity, product type, ingredients, and other relevant information before ordering. Personal dissatisfaction with shade, texture, fragrance, finish, or appearance does not automatically mean that a cosmetic product is defective.
27. Watches & Accessories
Customers should inspect watches and accessories before significant use. Products damaged due to impact, scratches, misuse, unauthorized repair, modification, improper resizing, water exposure beyond stated capability, or normal wear and tear may not qualify as delivery defects.
Applicable return and exchange eligibility is determined according to the relevant policy.
28. Product Care & Storage
Customers are responsible for appropriate product care after delivery. Perfumes, attars, cosmetics, and similar products should generally be protected from excessive heat, direct sunlight, excessive moisture, physical damage, and improper storage.
Product deterioration caused by inappropriate handling or storage after successful delivery may not qualify as a defect.
29. Intellectual Property
Unless otherwise stated, content associated with Royal Bazar Market—including its own business name, branding, logo, original graphics, product photography, website design elements, written content, promotional materials, product presentation, and original artwork—may be protected by applicable intellectual-property rights.
Customers and third parties should not copy, reproduce, republish, commercially exploit, impersonate, or misuse Royal Bazar Market's proprietary content without appropriate authorization.
30. Third-Party Trademarks
Third-party brand names, trademarks, product references, or fragrance references appearing on our website remain the property of their respective owners.
Their appearance for descriptive, compatibility, comparison, inspiration, or identification purposes does not by itself imply sponsorship, partnership, endorsement, or affiliation unless expressly stated.
31. Website Use
Customers may use the Royal Bazar Market website for lawful personal shopping and related purposes.
Users should not attempt unauthorized access, interfere with website security, introduce malicious software, scrape or copy protected content unlawfully, submit fraudulent orders, impersonate another person, manipulate pricing or checkout systems, abuse promotions, attempt fraudulent returns or refunds, or use the website for unlawful purposes.
32. Reviews & Customer Content
If customers submit reviews, photographs, comments, feedback, testimonials, or other content, they should ensure that the material is lawful and does not violate another person's rights.
Royal Bazar Market may moderate or remove content reasonably considered fraudulent, abusive, threatening, misleading, unlawful, spam, infringing, or unrelated to the relevant product or service. Submitting a genuine negative review does not itself violate these Terms.
33. Fraudulent Activity
Royal Bazar Market may investigate suspected fraud or abuse involving fake orders, repeated COD refusal, false missing-item claims, manipulated evidence, product substitution during returns, intentional product damage, payment fraud, promotional abuse, account or identity misuse.
Where reasonable grounds exist, an order or claim may be placed on hold, declined, or subjected to additional verification.
34. Limitation Regarding Third-Party Services
Royal Bazar Market may rely on third parties such as courier companies, payment providers, banks, mobile wallets, website technology providers, and communication platforms.
Their services may occasionally experience delays, interruptions, or technical issues outside Royal Bazar Market's direct control. We will make reasonable efforts to assist customers where an issue relates to their order.
35. Website Availability
Royal Bazar Market aims to maintain reliable website availability but does not guarantee that the website will always operate without interruption.
Temporary interruptions may occur due to maintenance, updates, technical issues, hosting problems, security measures, network failures, or events beyond reasonable control.
36. External Links
Our website or communication channels may occasionally contain links to third-party websites or services. Royal Bazar Market does not necessarily control the content, security, privacy practices, or availability of third-party websites.
Customers should review the applicable terms and privacy policies of external services before using them.
37. Electronic Communications
By contacting Royal Bazar Market or placing an order, customers acknowledge that transaction-related communications may be sent through email, WhatsApp, SMS, telephone, or website notifications.
These may include order confirmation, payment information, dispatch status, delivery updates, return/refund communication, exchange information, or customer-support messages. Marketing communications are handled in accordance with applicable preferences and our Privacy Policy.
38. Customer Responsibility
Customers are responsible for reading product information, selecting the correct product, providing correct order information and a valid delivery address, maintaining an active contact number, making payment where required, receiving confirmed orders, following product-care instructions, reviewing applicable policies, and reporting genuine order issues promptly.
39. Limitation of Liability
To the extent permitted by applicable law, Royal Bazar Market's responsibility for a product-related claim will generally be limited to the appropriate remedy available under the relevant order, return, refund, exchange, or other applicable policy.
Nothing in these Terms is intended to exclude or limit any right or liability that cannot lawfully be excluded or limited.
40. Force Majeure & Events Beyond Reasonable Control
Royal Bazar Market will not be responsible for delays or failures caused by circumstances reasonably outside its control, which may include natural disasters, flooding, severe weather, road closures, strikes, civil disturbances, government restrictions, security situations, telecommunications failures, courier disruptions, transportation interruptions, major technical failures, or other comparable events.
We will make reasonable efforts to resume normal service when circumstances permit.
41. Policy Relationship
These Terms & Conditions should be read together with Royal Bazar Market's separate policies: Privacy Policy for customer information; Shipping & Delivery Policy for order processing and delivery; Return & Refund Policy for the 7-day return framework and refunds within 15 days after approval; and Exchange Policy for the separate 7-day exchange framework.
Where a specific matter is governed in greater detail by a dedicated policy, that policy should be read together with these Terms & Conditions.
42. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
43. No Waiver
If Royal Bazar Market does not immediately enforce a particular provision of these Terms & Conditions, this does not necessarily mean that the provision or applicable right has been waived.
44. Changes to Terms & Conditions
Royal Bazar Market may update these Terms & Conditions from time to time to reflect changes in products, services, business operations, website features, payment methods, courier arrangements, customer policies, or applicable requirements.
The revised Terms & Conditions will be published on our website with an updated Last Updated date. Customers should review the current version when using the website or placing orders.
45. Governing Framework
These Terms & Conditions and transactions with Royal Bazar Market are intended to operate in accordance with applicable laws and requirements of Pakistan.
Nothing in these Terms is intended to remove any mandatory consumer right or legal protection that applies and cannot lawfully be excluded.
46. Contact Royal Bazar Market
For questions regarding these Terms & Conditions, products, orders, payments, shipping, returns, refunds, or exchanges, please contact:
Royal Bazar Market (RBM)
Pakistan
Email: royalbazarmarket@gmail.com
WhatsApp: +92 333 3142214
Website: www.royalbazarmarket.com
When contacting us regarding an existing order, please provide your order number, customer name, and registered contact number so we can assist efficiently.
For your security, never share your OTP, ATM PIN, card PIN, banking password, or mobile-wallet password with anyone claiming to require it on behalf of Royal Bazar Market.