Shipping Policy
Last Updated: September 2026
At Royal Bazar Market (RBM), we aim to provide a reliable, transparent, and convenient delivery experience for customers throughout Pakistan. This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, tracked, and handled in case of delays, unsuccessful delivery attempts, incorrect addresses, damaged parcels, or other delivery-related situations.
Royal Bazar Market is a Pakistan-based online retailer offering perfumes, attars, perfume testers, oud specialties, body mists, body sprays, cosmetics, watches, and a growing range of fashion and lifestyle accessories.
By placing an order through Royal Bazar Market's official website or authorized sales channels, customers agree to the shipping and delivery terms described below.
1. Delivery Coverage
Royal Bazar Market provides delivery services to customers across Pakistan, subject to courier availability and serviceability in the customer's location. Delivery may be available to major cities, smaller cities and towns, selected rural areas, and other locations covered by our courier partners.
Delivery availability may vary according to location, courier coverage, product type, parcel size, weather, security conditions, or other operational factors. For remote or difficult-to-service locations, additional delivery time or charges may apply.
2. Order Processing
Once an order has been successfully placed and confirmed, Royal Bazar Market begins preparing the products for dispatch. Order processing may include order verification, customer/contact verification where required, stock confirmation, product inspection, packaging, shipping-label preparation, and courier handover.
Orders are processed subject to product availability and successful order verification.
3. Order Confirmation
Customers should provide accurate information when placing an order, including full name, active mobile number, complete delivery address, city, area/locality, nearby landmark where useful, correct product selection, and quantity.
Royal Bazar Market may contact a customer by phone, WhatsApp, SMS, email, or another appropriate method to verify an order before dispatch. Orders with incomplete, inaccurate, or unverifiable information may be delayed or placed on hold until confirmation is received.
4. Shipping & Delivery Time
Royal Bazar Market aims to process and dispatch confirmed orders as quickly as reasonably possible. Actual delivery time may vary depending on customer location, courier service, product availability, order confirmation, weekends, public holidays, weather conditions, road closures, security situations, courier workload, seasonal sales, promotional campaigns, or other circumstances outside our reasonable control.
Any delivery estimate displayed on our website or communicated by our team is an estimated timeframe and not an absolute delivery guarantee.
5. Delivery Charges
Applicable delivery/courier charges are paid by the customer, unless a specific Royal Bazar Market promotion, offer, or campaign clearly states otherwise.
Delivery charges may vary according to customer location, courier company, parcel weight, parcel dimensions, product category, delivery method, remote-area charges, or special handling requirements. Where possible, applicable delivery charges will be communicated during checkout, order confirmation, or before dispatch.
6. Free Shipping Promotions
Royal Bazar Market may occasionally offer free shipping on selected products, order values, cities, promotional campaigns, or limited-time offers.
Free shipping applies only according to the conditions stated with the relevant promotion and does not permanently change Royal Bazar Market's standard delivery-charge policy.
7. Cash on Delivery (COD)
Royal Bazar Market may offer Cash on Delivery (COD) for eligible orders and serviceable locations. Customers should provide accurate contact details, confirm the order where requested, keep the payable amount available, remain reasonably available to receive the parcel, and respond to courier calls where necessary.
COD availability may vary according to location, order value, product category, courier service, or order history. Royal Bazar Market may request advance or partial advance payment for selected orders where reasonably necessary.
8. Prepaid Orders
Where online or advance payment is available, customers should complete payment using an approved payment method communicated by Royal Bazar Market. An order may remain pending until the required payment has been successfully received or verified.
Customers should never send their ATM PIN, card PIN, online banking password, mobile-wallet password, or OTP to Royal Bazar Market.
9. Dispatch Notification
Once an order has been handed over for delivery, Royal Bazar Market may provide dispatch information through an available communication channel. Depending on the courier service, this may include the courier company, tracking number, consignment number, tracking link, dispatch confirmation, or estimated delivery information.
Not every courier or shipment may provide the same tracking functionality.
10. Order Tracking
Where tracking is available, customers may use the provided tracking information to check the status of their shipment. Courier tracking information is maintained by the relevant delivery company and may occasionally take time to update after dispatch.
A temporary delay in tracking updates does not necessarily mean that the parcel has not been dispatched.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Royal Bazar Market is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete information supplied by the customer, including an incorrect house number, street, city, area, missing address details, incorrect mobile number, or unreachable phone number.
Customers should review their shipping details carefully before confirming an order.
12. Address Changes
If you need to change your delivery address, contact Royal Bazar Market before the order is dispatched. We will try to update the address where operationally possible.
Once a parcel has been handed over to the courier, an address change may not be possible or may result in delivery delays, rerouting charges, return-to-origin charges, or additional courier charges. Any additional courier charges caused by a customer-requested address change after dispatch may be payable by the customer.
13. Courier Delivery Attempts
Courier companies may attempt to contact customers before or during delivery. Customers should keep their provided mobile number active and respond to legitimate courier communications.
If the customer is unavailable, the courier may make another attempt depending on its procedures. The number and timing of delivery attempts are controlled by the courier company and may vary.
14. Unsuccessful Delivery
A delivery may be unsuccessful because the customer is unavailable or not responding, the address or mobile number is incorrect or incomplete, the customer refuses the parcel, access to the delivery location is restricted, the courier cannot locate the address, or for other operational reasons.
Where possible, customers should contact Royal Bazar Market promptly if they become aware of a delivery issue.
15. Refused Cash on Delivery Orders
Customers should place COD orders only when they genuinely intend to receive them. Repeated refusal of confirmed COD parcels may cause Royal Bazar Market to require advance payment, partial advance payment, advance delivery charges, or additional order verification for future orders.
This helps reduce unnecessary courier and return-to-origin costs.
16. Return to Origin (RTO)
If a courier cannot successfully deliver a parcel, the shipment may be marked Return to Origin (RTO) and returned to Royal Bazar Market.
This may occur because of customer unavailability, repeated unanswered calls, incorrect delivery address, customer refusal, courier delivery failure, or other delivery-related circumstances. If the customer requests redispatch after an RTO caused by customer-provided information, refusal, or unavailability, new or additional delivery charges may apply.
17. Delivery Delays
Although we aim for timely delivery, delays can occasionally occur due to severe weather, flooding, road closures, political or security situations, public holidays, courier operational delays, high seasonal order volumes, sales campaigns, transportation disruptions, remote delivery locations, natural disasters, or other circumstances outside reasonable control.
Royal Bazar Market will make reasonable efforts to assist customers with delayed orders but cannot guarantee courier performance once a shipment is in the courier network.
18. Weekends & Public Holidays
Order processing and delivery times may be affected by Sundays, public holidays, Eid holidays, national holidays, courier holidays, or unexpected closures. Orders placed around these periods may require additional processing or delivery time.
19. Remote & Non-Service Areas
Some locations may not be directly serviceable by our standard courier partners. In such situations, delivery may take longer, alternative courier arrangements may be required, the customer may need to collect the parcel from a nearby courier facility, or additional courier charges may apply.
Royal Bazar Market may contact the customer before dispatch if special delivery arrangements are necessary.
20. Receiving Your Parcel
Customers should inspect the outer courier package when receiving their order. If the parcel appears significantly torn, opened, crushed, wet, tampered with, resealed, or otherwise visibly damaged, customers should document its condition before opening it.
Where possible, take photographs and record a clear unboxing video.
21. Unboxing Video
Royal Bazar Market strongly encourages customers to record a continuous unboxing video, particularly for perfumes, attars, testers, cosmetics, watches, and fragile products.
The video should ideally start before opening the courier parcel, show the sealed parcel and shipping label, show the complete opening process without unnecessary cuts, show all products received, and clearly show any damage, leakage, missing item, or incorrect product.
An unboxing video can significantly assist with verification of delivery-related claims.
22. Damaged Parcel or Product
If an order arrives damaged, broken, leaking, or otherwise materially affected during transportation, contact Royal Bazar Market as soon as reasonably possible.
Please retain the product, original product packaging, courier packaging, shipping label, protective materials, and damaged components. Photographs or video may be required to investigate the issue. Applicable remedies will be determined according to the relevant Return & Refund Policy or Exchange Policy.
23. Missing Item
If an item included in your confirmed order appears to be missing from the parcel, contact Royal Bazar Market promptly.
Please provide your order number, customer name, images of the parcel and products received, shipping label, and unboxing video where available. We may review packing, dispatch, order, and courier information before determining the appropriate resolution.
24. Incorrect Product Delivered
If you receive a product materially different from the product confirmed in your order, please do not unnecessarily use, open, or alter the product.
Contact Royal Bazar Market with your order details and supporting photographs/video. Verified incorrect-product cases will be handled according to the applicable Royal Bazar Market policy.
25. Fragrance Leakage During Transit
Perfumes, attars, testers, oud products, body mists, and body sprays contain liquids and may require special packaging during transportation.
If significant leakage occurs during delivery, customers should document the bottle/container, cap, spray mechanism, remaining product level where visible, inner packaging, and outer packaging. Minor moisture or superficial packaging marks may be evaluated differently from significant product loss or bottle damage.
26. Parcel Tampering
If you believe a courier parcel has been opened, resealed, or tampered with before delivery, document the condition immediately.
Where reasonably possible, photograph the parcel before opening, record an unboxing video, keep the courier packaging and shipping label, and contact Royal Bazar Market promptly. This evidence can help us investigate the matter with the courier company.
27. Customer Availability
Customers should make reasonable arrangements to receive their order at the provided delivery address. If another person receives the parcel on the customer's behalf, that delivery may generally be treated as successful delivery to the supplied address, subject to the courier's delivery procedures.
Customers should therefore provide a secure and appropriate delivery location.
28. Orders Sent as Gifts
If an order is being sent directly to another person as a gift, the customer should provide the correct recipient name, complete delivery address, and active recipient contact number.
The recipient should be informed that a parcel is expected so that unnecessary refusal or failed delivery can be avoided.
29. Multiple Products in One Order
An order containing multiple products may normally be shipped together. However, Royal Bazar Market may split an order into multiple parcels where reasonably necessary due to product availability, packaging requirements, product size, warehouse or supplier arrangements, or courier limitations.
Where an order is split, delivery timing may differ between parcels.
30. Order Cancellation Before Dispatch
Customers who wish to cancel an order should contact Royal Bazar Market as soon as possible. Cancellation may be possible if the order has not yet been processed or dispatched.
Once a parcel has been handed over to the courier, cancellation may no longer be possible and applicable shipping, return, or other policy terms may apply.
31. Delivery Charges on Returns
Where a customer later returns an eligible product under the Royal Bazar Market Return & Refund Policy, the applicable return delivery/courier charges will be handled according to that separate policy.
Under the current policy, the customer bears the applicable delivery/courier charges only for a standard eligible customer-requested return, and no additional return-processing fee is charged.
32. Delivery Charges on Exchanges
Where a customer requests an eligible product exchange, delivery charges will be handled under the separate Royal Bazar Market Exchange Policy.
For a standard customer-requested exchange, the customer bears the applicable delivery/courier charges only, subject to the terms of that policy.
33. Product Ownership & Risk After Delivery
Once a parcel has been successfully delivered to the address supplied by the customer or received by an authorized/available recipient at that location in accordance with courier procedures, the customer becomes responsible for reasonable handling, storage, and protection of the products.
Damage caused after successful delivery through misuse, poor storage, heat, sunlight, moisture, impact, or other customer-side circumstances may not be considered shipping damage.
34. Shipping of Fragrances & Cosmetics
Fragrance and cosmetic products may be sensitive to temperature, impact, and handling. Royal Bazar Market aims to package these products appropriately for normal courier transportation.
Customers should store fragrance and cosmetic products appropriately after delivery and avoid prolonged exposure to direct sunlight, excessive heat, excessive moisture, or unsafe storage conditions.
35. Delivery Estimates Are Not Guarantees
Any delivery date or delivery timeframe communicated by Royal Bazar Market, its website, customer-support team, or courier tracking system should generally be considered an estimate.
Courier delays can occur for reasons outside Royal Bazar Market's direct control. We will make reasonable efforts to assist customers but cannot guarantee an exact delivery date unless a specific service explicitly provides such a guarantee.
36. Courier Partner Responsibility
Royal Bazar Market may use third-party courier and logistics companies to deliver orders. Once a shipment enters the courier network, certain operational activities—including route selection, rider assignment, delivery attempts, tracking updates, and local delivery timing—are managed by the courier provider.
Royal Bazar Market will nevertheless make reasonable efforts to assist customers where a shipment issue requires coordination with the courier.
37. Incorrect Tracking Information
If tracking information appears incorrect or has not updated for an unusual period, contact Royal Bazar Market. We may review the shipment information or raise an inquiry with the courier where appropriate.
Customers should allow reasonable time for courier tracking systems to update after dispatch.
38. Lost Shipments
If a parcel appears to be lost while in transit, Royal Bazar Market may initiate an investigation with the relevant courier company.
A shipment may not be considered lost merely because tracking has temporarily stopped updating. Where the courier confirms that a shipment has been lost, Royal Bazar Market will determine the appropriate resolution based on the order, payment status, and applicable policies.
39. Fraud Prevention & Order Verification
Royal Bazar Market may verify orders to protect customers and the business against fraudulent transactions. Verification may be required for high-value orders, unusual order quantities, repeated refused COD orders, incomplete customer information, suspicious transaction patterns, or other reasonable fraud-prevention circumstances.
An order may be held or cancelled if required verification cannot reasonably be completed.
40. Changes to Shipping Policy
Royal Bazar Market may update this Shipping & Delivery Policy from time to time to reflect changes in courier arrangements, delivery charges, service coverage, payment options, products, website operations, business processes, or applicable requirements.
Updates will be published on our website with a revised Last Updated date.
41. Contact Royal Bazar Market
For questions about shipping, delivery, tracking, delayed parcels, delivery charges, damaged parcels, or order status, please contact:
Royal Bazar Market (RBM)
Pakistan
Email: royalbazarmarket@gmail.com
WhatsApp: +92 333 3142214
Website: www.royalbazarmarket.com
When contacting us regarding an existing shipment, please provide your order number, customer name, contact number, and relevant tracking information where available.
For your security, Royal Bazar Market will never ask you to provide your ATM PIN, card PIN, banking password, mobile-wallet password, or OTP for shipping or delivery purposes.