Exchange Policy

<p><strong>Last Updated: September 2026</strong></p>

<p>
At <strong>Royal Bazar Market (RBM)</strong>, we want our customers to shop with confidence. We understand that in certain situations a customer may need to exchange a product, and this Exchange Policy explains the eligibility requirements, time limits, product conditions, delivery charges, and exchange procedure.
</p>

<p>
Royal Bazar Market (RBM) is a Pakistan-based online retailer offering perfumes, attars, perfume testers, oud specialties, body mists, body sprays, cosmetics, watches, and a growing range of fashion and lifestyle accessories.
</p>

<p>
This policy applies specifically to product exchanges. Returns and refunds are governed separately by the <strong>Royal Bazar Market Return & Refund Policy</strong>. By purchasing from Royal Bazar Market, customers acknowledge the terms of this Exchange Policy.
</p>

<h4>1. 7-Day Exchange Policy</h4>

<p>
Royal Bazar Market offers a <strong>7-day exchange period</strong> from the date of delivery for eligible products. Customers who wish to exchange an eligible product should contact Royal Bazar Market within 7 calendar days of receiving the order. The exchange period begins from the date the courier or delivery service records the parcel as successfully delivered. Requests submitted after the 7-day period may not normally qualify for exchange unless specifically approved by Royal Bazar Market or otherwise required under applicable requirements.
</p>

<h4>2. Conditions for an Eligible Exchange</h4>

<p>
For a standard exchange, the product should generally be <strong>unused, unopened where applicable, unworn where applicable, unwashed where applicable, unaltered, undamaged by the customer, in resalable condition</strong>, in its original packaging, complete with original tags and labels, complete with accessories, manuals, boxes, or other included items, and supported by valid order information or proof of purchase. Royal Bazar Market may inspect a returned product before approving and completing an exchange.
</p>

<h4>3. How to Request an Exchange</h4>

<p>
To request an exchange, contact Royal Bazar Market within the applicable 7-day exchange period. Please provide the customer name, order number, contact number, product name, product you wish to exchange it for, reason for exchange, photographs or videos where relevant, and details of any damage, defect, leakage, or incorrect product where applicable.
</p>

<p>
Our team will review your request and confirm whether the product is eligible. <strong>Customers should not send a product back before receiving exchange instructions from Royal Bazar Market.</strong>
</p>

<h4>4. Exchange Delivery Charges</h4>

<p>
For a standard customer-requested exchange, the customer will bear the applicable <strong>delivery/courier charges only</strong>. Royal Bazar Market will not charge an additional exchange processing or handling fee for an approved standard exchange.
</p>

<p>
Where the exchange is required because Royal Bazar Market has sent an incorrect product, or where a verified issue attributable to our fulfillment process exists, the handling of delivery charges may be determined according to the circumstances.
</p>

<h4>5. Product Price Difference</h4>

<p>
Customers may exchange an eligible product for another available product, subject to approval and stock availability. If the replacement product has a higher price, the customer will be required to pay the difference. If the replacement product has a lower price, Royal Bazar Market will determine the applicable adjustment according to the transaction and payment method. Where a monetary refund is required, the relevant terms of our separate Return & Refund Policy may apply.
</p>

<h4>6. Product Availability</h4>

<p>
All exchanges are <strong>subject to stock availability</strong>. Requesting an exchange does not reserve or guarantee the requested replacement product until the exchange has been reviewed and confirmed. If the requested item is unavailable, customers may be offered another available product or may choose to wait for restocking where appropriate.
</p>

<h4>7. Perfumes, Attars & Oud Products</h4>

<p>
Special exchange conditions apply to perfumes, attars, and oud products because these are consumable and personal-use products. An eligible fragrance product may generally be exchanged within 7 days if it remains <strong>unused, unopened, undamaged, and in its original resalable condition and packaging</strong>.
</p>

<p>
An opened or used fragrance generally cannot be exchanged simply because the customer does not like the fragrance, it is stronger or lighter than expected, it smells different on the customer's skin, the customer changes their mind after trying it, or the customer expected different lasting, projection, or sillage.
</p>

<h4>8. Perfume Testers</h4>

<p>
Perfume testers are specifically designed to allow customers to experience a fragrance in a smaller quantity. Once a tester has been opened and used, it generally cannot be exchanged simply because the customer does not like the fragrance.
</p>

<p>
An unopened and unused perfume tester may be considered for exchange within the applicable 7-day period. A tester received with a verified broken container, significant leakage, defective atomizer, or incorrect product may be reviewed separately.
</p>

<h4>9. Body Mists & Body Sprays</h4>

<p>
Unopened and unused body mists and body sprays may be eligible for exchange within 7 days, subject to the standard conditions of this policy. Once opened or used, these products generally cannot be exchanged because of fragrance preference, change of mind, expected lasting, projection, or fragrance intensity. Verified damage, leakage, or functional defects existing at delivery may be reviewed separately.
</p>

<h4>10. Cosmetics & Personal-Care Products</h4>

<p>
Due to hygiene, health, safety, and quality-control considerations, opened or used cosmetics and personal-care products generally cannot be exchanged due to personal preference or change of mind.
</p>

<p>
Customers should carefully verify product type, shade, color, size, quantity, ingredients where available, usage instructions, and specifications before ordering. An unopened, unused, and resalable cosmetic product may be considered for exchange within the 7-day exchange period.
</p>

<h4>11. Watches & Accessories</h4>

<p>
Eligible watches, sports watches, fashion accessories, rings, and lifestyle accessories may be exchanged within the 7-day period if they remain unused and in the required condition. Where applicable, the product should include its original box, tags, protective films, manuals, straps, included accessories, and other original components.
</p>

<p>
Products materially worn, scratched, resized, modified, repaired, or damaged after delivery may not qualify.
</p>

<h4>12. Wrong Product Delivered</h4>

<p>
If Royal Bazar Market delivers a product materially different from the product confirmed in your order, please contact us promptly. Provide your order number, customer name, photograph of the product received, photograph of packaging where relevant, unboxing video where available, and details of the product originally ordered. After verification, Royal Bazar Market will arrange an appropriate resolution.
</p>

<h4>13. Damaged or Broken Product</h4>

<p>
If your product arrives damaged, broken, or materially affected during delivery, contact Royal Bazar Market as soon as reasonably possible. Please retain the product, product packaging, courier packaging, shipping label, protective material, and broken or damaged components. Clear photographs or videos may be required to verify the claim.
</p>

<h4>14. Leaking Fragrance Products</h4>

<p>
If a perfume, attar, tester, oud product, body mist, or body spray arrives with significant leakage, please provide photographs or video clearly showing the bottle/container, leakage, product level where visible, cap or atomizer, inner packaging, and outer courier packaging.
</p>

<p>
Minor moisture or cosmetic marks that do not materially affect the product may be evaluated differently from substantial leakage or product loss.
</p>

<h4>15. Defective Spray Pump or Atomizer</h4>

<p>
If a perfume, tester, body mist, or body spray has a defective spray mechanism or atomizer when received, customers may be requested to provide a short video showing the issue. If the defect is verified, Royal Bazar Market may approve the product for exchange according to availability and the circumstances of the claim.
</p>

<h4>16. Unboxing Video</h4>

<p>
Customers are encouraged to record a <strong>continuous unboxing video</strong> when receiving an order, particularly for perfumes, attars, testers, cosmetics, watches, and other fragile products.
</p>

<p>
For claims involving an incorrect, broken, damaged, leaking, missing, or defective product, the video should ideally begin before opening the courier package, show the sealed parcel and shipping label where possible, record the complete opening process, show all items received, and clearly demonstrate the reported issue. Insufficient supporting evidence may affect our ability to approve a claim that cannot otherwise reasonably be verified.
</p>

<h4>17. Change-of-Mind Exchange</h4>

<p>
Royal Bazar Market may consider a change-of-mind exchange where the product remains unused, unopened, undamaged, and in resalable condition, subject to product-specific restrictions.
</p>

<p>
The request must be submitted within the 7-day exchange period. For an approved change-of-mind exchange, the customer will bear the applicable delivery/courier charges only. <strong>No additional exchange processing fee will be charged.</strong>
</p>

<h4>18. Fragrance Preference</h4>

<p>
Personal fragrance preference is subjective. An opened or used fragrance generally cannot be exchanged solely because it smells different from expectations, is considered too sweet, woody, spicy, fresh, strong, or light, the customer does not like its dry-down, projection differs from expectations, lasting differs from expectations, or it smells different on skin compared with paper or clothing.
</p>

<p>
Skin chemistry, weather, temperature, humidity, application method, storage, and individual scent perception may affect performance.
</p>

<h4>19. Non-Exchangeable Products & Situations</h4>

<p>
Subject to applicable requirements, an exchange may be declined where the request is made after 7 days; a fragrance has been opened or used solely for testing and is being exchanged because of preference; cosmetics have been opened or used due to change of mind; a product has been damaged after delivery; a watch or accessory shows significant signs of wear; a product has been altered or modified; a watch has been resized where this materially affects resale; original components or accessories are substantially missing; the product has been improperly stored or damaged through misuse; the customer ordered the wrong product and subsequently opened or used it; or a product was specifically disclosed as final sale or non-exchangeable before purchase where applicable.
</p>

<h4>20. Sale & Promotional Products</h4>

<p>
Products purchased during a sale, discount, bundle offer, promotional campaign, or special offer may be eligible for exchange unless specifically identified as final sale or non-exchangeable before purchase. Any price adjustment will be based on the <strong>actual amount paid</strong> for the original product rather than its regular retail price.
</p>

<h4>21. Bundles, Sets & Packs</h4>

<p>
Where products are sold as a bundle, gift set, pack, or promotional combination, Royal Bazar Market may require the complete set to be returned for an exchange. All products included in the bundle should remain in the applicable required condition. Free promotional products included with the original purchase may also need to be returned where the entire qualifying purchase is being exchanged.
</p>

<h4>22. Product Variations</h4>

<p>
Minor variations may occur in product packaging, labels, bottle presentation, box design, color tone, accessories, or manufacturing batches. Product appearance may also vary slightly due to photography, lighting, or screen settings.
</p>

<p>
A minor visual or packaging difference that does not materially change the product, quantity, or functionality does not automatically qualify a product as defective or incorrect.
</p>

<h4>23. Inspection of Exchange Products</h4>

<p>
Royal Bazar Market may inspect a returned product before completing an exchange. Inspection may include verification of product identity, condition, usage, packaging, tags and labels, accessories, quantity, reported damage or defect, and eligibility under this policy.
</p>

<p>
<strong>Receiving a returned product does not automatically guarantee exchange approval.</strong> If inspection confirms eligibility, the replacement process will proceed subject to availability.
</p>

<h4>24. Exchange Process</h4>

<p><strong>Step 1 - Submit Request:</strong> Contact us within 7 days of delivery.</p>

<p><strong>Step 2 - Provide Order Details:</strong> Share your order number, product details, reason for exchange, and requested replacement product.</p>

<p><strong>Step 3 - Provide Evidence:</strong> Send photographs or videos where necessary.</p>

<p><strong>Step 4 - Eligibility Review:</strong> Royal Bazar Market reviews the request.</p>

<p><strong>Step 5 - Exchange Instructions:</strong> If preliminarily approved, we provide return instructions.</p>

<p><strong>Step 6 - Product Return:</strong> The customer sends the product according to the provided instructions and bears the applicable delivery/courier charges for a standard customer-requested exchange.</p>

<p><strong>Step 7 - Inspection:</strong> Royal Bazar Market inspects the returned product.</p>

<p><strong>Step 8 - Price Adjustment:</strong> Any applicable difference in product price is calculated.</p>

<p><strong>Step 9 - Replacement Dispatch:</strong> Once approved and any required payment difference is settled, the replacement product is prepared and dispatched subject to availability.</p>

<h4>25. Exchange Processing Time</h4>

<p>
Royal Bazar Market aims to process an eligible exchange within a reasonable period after the returned product has been received and inspected. Actual completion time may vary depending on product availability, courier schedules, customer location, payment of any price difference, verification requirements, public holidays, or operational circumstances.
</p>

<p>
Customers will be informed if additional information or action is required.
</p>

<h4>26. Replacement Product Delivery</h4>

<p>
Once an exchange has been approved, the replacement product will be dispatched using an available courier or delivery service. Applicable delivery charges for a standard customer-requested exchange will be borne by the customer. Customers should ensure that the delivery address and contact information provided for the replacement shipment are accurate.
</p>

<h4>27. Multiple Exchanges</h4>

<p>
A product that has already been exchanged may not automatically qualify for repeated change-of-mind exchanges. Royal Bazar Market may review repeated exchange requests individually to prevent misuse of the exchange facility.
</p>

<p>
This does not prevent customers from reporting a genuine verified defect or fulfillment error affecting a replacement product.
</p>

<h4>28. Customer Responsibility</h4>

<p>
Customers are responsible for returning an exchange product in appropriate condition. Products should be securely packed to minimize damage during return transportation.
</p>

<p>
Royal Bazar Market may not be responsible for damage caused by inadequate return packaging arranged by the customer. Where possible, customers should retain courier receipts or tracking information until the exchange is completed.
</p>

<h4>29. Fraudulent or Abusive Exchange Claims</h4>

<p>
Royal Bazar Market reserves the right to review suspicious or abusive exchange activity, including returning a different product, replacing original product contents, intentional product damage, manipulated photographs or videos, false claims regarding missing or incorrect items, repeated misuse of exchange facilities, or other fraudulent activity.
</p>

<p>
Invalid or fraudulent exchange requests may be declined.
</p>

<h4>30. Return & Refund Requests</h4>

<p>
This Exchange Policy is specifically for customers requesting a replacement or exchange of an eligible product. If you wish to return a product and receive your money back instead, please refer to the separate <strong>Royal Bazar Market Return & Refund Policy</strong>.
</p>

<p>
Under the current Return & Refund Policy, eligible products have a <strong>7-day return window</strong>, and approved refunds are processed within <strong>15 days</strong>, subject to the applicable terms.
</p>

<h4>31. Policy Updates</h4>

<p>
Royal Bazar Market may update this Exchange Policy from time to time to reflect changes in products, website operations, courier services, payment methods, business processes, or applicable requirements.
</p>

<p>
Any revised policy will be published on our website with an updated <strong>Last Updated</strong> date. Customers should review the current version before submitting an exchange request.
</p>

<h4>32. Contact Royal Bazar Market</h4>

<p>
For an exchange request, wrong product, damaged product, defective product, fragrance leakage, watch/accessory issue, or other exchange-related inquiry, please contact:
</p>

<p>
<strong>Royal Bazar Market (RBM)</strong><br>
Pakistan<br>
<strong>Email:</strong> royalbazarmarket@gmail.com<br>
<strong>WhatsApp:</strong> +92 333 3142214<br>
<strong>Website:</strong> www.royalbazarmarket.com
</p>

<p>
When contacting us, please provide your order number, customer name, contact number, product details, reason for exchange, requested replacement product, and relevant photographs or videos.
</p>

<p>
<strong>For your security, never provide your OTP, ATM PIN, banking password, or mobile-wallet password through WhatsApp, email, or social media.</strong>
</p>

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