Last Updated: September 2026

Welcome to Royal Bazar Market (RBM). We value the privacy, security, and trust of every customer who visits our website or shops with us.

Royal Bazar Market (RBM) is a Pakistan-based online retailer offering perfumes, attars, perfume testers, oud specialties, body mists, body sprays, cosmetics, watches, and a growing range of fashion and lifestyle accessories.

This Privacy Policy explains how Royal Bazar Market ("RBM," "we," "us," or "our") collects, uses, stores, protects, and shares personal information when you visit our website, browse our products, create an account, place an order, make a payment, contact us, subscribe to promotional communications, or otherwise interact with our online services. By accessing or using our website and services, you acknowledge the privacy practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop at Royal Bazar Market, we may collect information that you voluntarily provide to us, including your full name, mobile or telephone number, email address, billing address, shipping or delivery address, city and postal information, account and login information, order and purchase history, product preferences, payment and transaction status, return, exchange and refund information, reviews, feedback, customer-support inquiries, and communications you send to Royal Bazar Market.

We collect information reasonably required to operate our online store, process transactions, deliver orders, provide customer support, improve our products and services, and protect our business and customers.

2. Products & Shopping Information

Royal Bazar Market offers a growing selection of perfumes, attars, perfume testers, oud specialties, body mists, body sprays, cosmetics, watches, fashion accessories, and other lifestyle products.

When you browse or purchase products through our website, we may maintain information about products viewed or purchased, product categories and preferences, quantities, purchase prices, discounts, payment method and status, order and delivery status, returns, exchanges, refunds, and related customer-service communications. We may use this information to process orders, manage inventory, understand customer demand, improve our collections, provide relevant product recommendations, and enhance the Royal Bazar Market shopping experience.

3. How We Use Your Personal Information

Royal Bazar Market may use your personal information to process and confirm online orders; arrange shipping and delivery; verify and manage payments; send order confirmations and delivery updates; manage customer accounts; provide customer support; respond to questions and complaints; process returns, replacements, exchanges and refunds; maintain transaction records; manage stock; improve our website; understand shopping trends; recommend relevant products; manage promotions; detect fraud; protect our business and customers; maintain accounting records; and comply with applicable requirements.

Where appropriate and permitted, we may also use contact information to inform customers about new perfumes, attars, perfume testers, oud collections, body mists, body sprays, cosmetics, watches, accessories, product launches, restocks, bundles, discounts and special offers.

4. Online Orders & Delivery Information

When you place an order through the Royal Bazar Market online store, we collect information necessary to process and deliver your purchase. This may include your name, contact number, email address, delivery address, city, ordered products, order value, payment method, and special delivery instructions where provided.

To complete an order, we may share necessary information with courier and logistics providers. A courier company may receive your name, telephone number, delivery address, order reference, and Cash on Delivery (COD) amount where applicable. We aim to provide service providers only with information reasonably necessary to perform the relevant service.

5. Payment Information & Security

Royal Bazar Market may offer payment methods such as Cash on Delivery (COD), bank transfer, mobile wallets, online payment gateways, or other payment methods displayed at checkout. Where payments are processed by third-party banks, financial institutions, mobile-wallet providers, or payment gateways, those transactions may also be subject to the privacy and security policies of the relevant provider.

Royal Bazar Market does not intentionally request ATM PINs, debit or credit card PINs, online banking passwords, mobile-wallet passwords, or One-Time Passwords (OTPs) through ordinary customer-support conversations, WhatsApp messages, or social-media communications. Customers should never disclose such credentials to anyone.

6. Perfumes, Attars, Testers & Oud Preferences

As an online retailer of perfumes, attars, perfume testers, oud specialties, body mists, and body sprays in Pakistan, Royal Bazar Market may use shopping activity and purchase history to understand general fragrance preferences. Previous purchases or browsing activity may help us recommend relevant fragrance families, suggest similar products, inform customers about new arrivals, understand product demand, and improve our fragrance collections.

7. Cosmetics & Personal-Care Products

Where customers purchase or browse cosmetics, beauty products, body mists, body sprays, or related personal-care products, Royal Bazar Market may retain ordinary transaction and product-preference information.

Purchasing a cosmetic, fragrance, beauty, or personal-care product does not automatically mean Royal Bazar Market treats the purchase as medical information. Customers should review relevant product descriptions, ingredients, usage instructions, warnings, and other available product information before use.

8. Watches, Fashion & Lifestyle Accessories

Royal Bazar Market may also offer watches, sports watches, fashion accessories, rings, and other lifestyle products and accessories. Information relating to these purchases may be used for ordinary e-commerce purposes including order fulfillment, customer support, inventory planning, recommendations, returns, exchanges, refunds, and promotional communications.

9. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically depending on the technology and services used by our website. This may include IP address, browser type, device type, operating system, referring website or page, pages viewed, time spent on pages, website interactions, session information, general traffic information, and website performance data. We may use this information for analytics, troubleshooting, security, performance improvement, and improving the online shopping experience.

10. Cookies & Similar Technologies

The Royal Bazar Market website may use cookies and similar technologies to operate and improve our online store. Cookies may help maintain shopping carts and sessions, keep users signed in where applicable, remember preferences, improve functionality, understand traffic, analyze page and product performance, measure marketing effectiveness, and provide more relevant shopping experiences.

Third-party analytics, advertising, social-media, payment, or e-commerce services integrated with our website may also use cookies or similar technologies in accordance with their own privacy policies. Customers may be able to manage or delete cookies through browser settings; however, disabling essential cookies may affect website functionality.

11. Marketing, Promotions & Product Updates

Where appropriate and permitted, Royal Bazar Market may communicate information about new perfume launches, attars and oud collections, perfume tester collections, body mists, body sprays, cosmetics, watches, accessories, new arrivals, product restocks, discount offers, promotional bundles, seasonal campaigns, and special sales.

Marketing communications may be delivered through email, SMS, WhatsApp, social media, or other available communication channels. Customers may request to stop receiving promotional communications through the available unsubscribe or opt-out method. Essential transactional communications regarding orders, payments, deliveries, returns, exchanges, refunds, or customer support may still be sent.

12. How We Share Personal Information

Royal Bazar Market does not sell customers' personal information as a standalone commercial product.

We may share information with trusted third-party service providers where reasonably necessary to operate our business and provide services, including courier and logistics companies, payment processors, banks and financial institutions, mobile-wallet providers, website hosting providers, e-commerce technology providers, IT and security providers, analytics providers, customer-support services, marketing service providers, and professional advisers.

Information may also be disclosed where reasonably necessary to comply with applicable obligations, respond to valid legal requests, investigate suspected fraud, resolve disputes, enforce our rights, or protect Royal Bazar Market, our customers, or our service providers.

13. Third-Party Websites & Services

Our website may contain links to or integrations with third-party services including payment gateways, courier companies, social-media platforms, analytics services, advertising services, or other external websites and providers. Royal Bazar Market does not control the independent privacy practices of third parties. Customers are encouraged to review the privacy policies and terms of external services before providing personal information through those platforms.

14. Social Media, WhatsApp & Customer Communication

Royal Bazar Market may communicate with customers through WhatsApp, email, Facebook, Instagram, and other communication or social-media platforms. When you interact with us through a third-party platform, that platform may separately collect or process information under its own privacy policy.

Customers should never publicly post or send unnecessary sensitive information such as passwords, OTPs, PINs, online banking credentials, mobile-wallet passwords, or other confidential financial information.

15. Data Security

Royal Bazar Market takes reasonable administrative and technical measures designed to protect personal information from unauthorized access, misuse, alteration, loss, destruction, or inappropriate disclosure. However, no website, electronic database, online platform, or internet transmission method can be guaranteed to be completely secure.

Customers are responsible for protecting their passwords, devices, account credentials, and payment information. If you believe your Royal Bazar Market account or personal information has been compromised, please contact us promptly.

16. Returns, Exchanges, Replacements & Refunds

When a customer requests a return, exchange, replacement, refund, or complaint resolution, Royal Bazar Market may collect information necessary to review and process the request. This may include customer name, contact information, order number, product information, purchase date, reason for the return or complaint, payment information necessary for a refund, photographs or videos voluntarily submitted to demonstrate a product issue, and customer-service communication history.

17. Fraud Prevention & Website Protection

Royal Bazar Market may use available order, account, payment, transaction, and technical information to identify, investigate, or prevent suspicious or fraudulent activity, including fraudulent orders, unauthorized transactions, false refund or return claims, misuse of promotional offers, account compromise, suspicious payment activity, or abuse of our website or services.

Where reasonably necessary or legally required, relevant information may be shared with appropriate service providers, financial institutions, or authorities.

18. Data Retention

Royal Bazar Market may retain customer and transaction information for as long as reasonably necessary for the purposes for which it was collected. This may include order fulfillment, customer support, accounting, taxation, business record keeping, inventory management, fraud prevention, returns and refunds, dispute resolution, and compliance with applicable requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

19. Your Privacy Rights & Choices

Subject to applicable requirements and legitimate business needs, customers may contact Royal Bazar Market regarding personal information associated with them. Customers may request access to certain personal information where applicable, correction of inaccurate information, updating of outdated information, deletion of certain information where appropriate, withdrawal from promotional communications, or information regarding how their personal information is handled.

Certain information may need to remain in our records where reasonably necessary for completed transactions, accounting, taxation, fraud prevention, dispute resolution, or compliance. We may take reasonable steps to verify identity before processing certain privacy-related requests.

20. Children's Privacy

Royal Bazar Market's online shopping services are intended for individuals who are legally capable of making purchases. We do not knowingly seek to collect unnecessary personal information from children. Where a minor is not legally capable of completing a transaction independently, a parent or legal guardian should supervise or complete the purchase where appropriate.

21. Changes to This Privacy Policy

Royal Bazar Market may update this Privacy Policy from time to time to reflect changes in our website, product categories, payment options, delivery services, technology, business operations, third-party service providers, privacy and security practices, or applicable requirements.

When changes are made, the revised Privacy Policy will be published with an updated "Last Updated" date. We encourage customers to review this Privacy Policy periodically.

22. Contact Royal Bazar Market

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, your personal information, an online order, or Royal Bazar Market's privacy practices, please contact us:

Royal Bazar Market (RBM)
Pakistan
Email: royalbazarmarket@gmail.com
WhatsApp: +92 333 3142214
Website: www.royalbazarmarket.com

For privacy-related requests, please provide enough information for us to understand and respond to your request.

Never send passwords, PINs, OTPs, or other sensitive banking credentials through email or WhatsApp.